TechWorld Open Source has found out what routines PC manufacturers have, for the buyer who wants the money back for Windows, in the case they’re not interested in using it. The investigation revealed that some companies have a plan for this and some don’t
Dell
After a phone call to Dell, where the question was delivered to their marketing department, and a call from Lars Kristensen at Dell a couple of hours later in Denmark, Lars gives a positive answer to the constumers in the Nordic countries who want to save a couple of bucks on the buy:
- It’s not possible to buy the computer without Windows preinstalled via our site, if you instead phone us then it’s possible to get the computer delivered without the operating system. I can’t tell you right away how much cheaper it will get but I would guess around 500 SEK ($80), sais Lars Kristensen.
No answer on the question whether the buyer can go about to get the money back for a windows license, but the fact that it is possible to buy the computer without any operating system makes Dell pass this “test”.
Dell: Past
Fujitsu Siemens Computers
When they called Fujitsu Siemens Computers, they got a positive answer as well, and clear directions on how you go about to do this. At Fujitsu Siemens Computers they spoke with Mats Mileblad who is in charge of consumer questions:
- Can I get the money back as a costumer if I do not wish to use the preinstalled Windows Vista?
- Yes, actually you can. This is stated very clearly in the warranty specifications, how you go about to claim your money and the information about EULA is also found on Microsoft’s site. Sure you can experience the tech support being a little rusty when you call about this matter. After all we only get 3 to 4 people calling with questions about that.
- How much money are we talking about?
- It’s about 400 SEK ( around $60) I would say.
- Does the money come from you or Microsoft?
- The money comes from us, no money comes from Microsoft.
- And the sum paid, depends on what type of software is installed on the machine I assume?
- Indeed.
Fujitsu Siemens has routines to handle Microsoft’s EULA and even pays back money to the costumers that are not interested in Windows.
Fujitsu Siemens Computers: Past
Hewlett Packard
HP chose to answer the question through email and writes that the buyer has an option to buy the computer without an operating system by using their web based configuration tool - Top Config.
This is how HP responded:
HP offers computers with Microsoft CP, Microsoft Vista or Free Dos as operating system. The products we posses comes explicitly with Microsoft XP or Vista, but by using our configuration tool Top Config, our costumers order Free Dos as an operating system. The costumer can avoid the costs of a windows operating system if he doesn’t aim to be using it by customizing their PC through Top Config. In the cases where a costumer has bought a HP PC with a Windows operating system and doesn’t accept the conditions in EULA, the PC can be returned immediately to the vendor in the case where the computer is in new condition and in it’s original packaging.
A search on HP’s Swedish site after Top Config didn’t give us any sensible hits at all. In their Webshop there is no option where you can choose a operating system, so their answer is pretty much useless for you as a buyer. “Top Config” is presumably a service for bigger companies that you as a normal costumer doesn’t have a chance to use. So if you do not accept EULA you’re option is to send back the computer, claim your money back and choose another PC brand.
Hewlett Packard: Failed
Acer
Acer responded after a couple of days and sends a clear flowchart on how the costumer has to proceed to get the money back for an operating system the person isn’t interested in. Great that Acer has routines but after reading how the costumer has to go about in doing this, it’s clear that the profit is minimal:
To get back the couple of bucks that Acer has bought the license from Microsoft for, you have to act within 30 days after your purchase. Contact Acer to get a paper sent where you have to fill out that you aren’t interested in Windows. The paper and the computer must then be sent to a service center - on your own costs, where technicians will uninstall the operating system. Then the computer will be sent back to you, this also is on your own cost which in the end means that the money you would save on not choosing Windows will go to paying the fee for sending the computer instead. You can minimize the cost to hand in the computer to the service center yourself (if you have one somewhere near your location), but this means that Acer passes the test but is on the edge of failing.
Acer: Barely Passes
Lenovo
When we get contacted by Lenovo, the response is unfortunately not good. According to Eva Forsgren, in charge of market question, there are no way to avoid paying for Microsoft software.
- We see it as the costumer buys a package solution. You can compare it to let say buying a car where you suddenly don’t want the engine anymore, maybe a little funny example but that’s how it is right now anyway. Windows comes along. You can also compare it to a hard drive - it comes along.
- But, don’t you think that you break Microsoft EUALA if you don’t let people get their money back for a license they do not agree with?
- No, our costumers usually put their own image on the machine after they get it.
- What costumers are that? Do you have any examples?
- The big company costumers.
- So you say that they put in their own operating system - but they too cannot buy machines without an operating system?
- No, exactly. It’s a package solution as we see it. I don’t know how the competing manufacturers do and how much a loose operating system costs today. Say it costs 1000 SEK ($160). That isn’t the actual cost for the operating system.
- Fujitsu pays back 400 SEK.
- all right, but we see it as a package solution. It is probable that we will come with a change in this matter in the future but that isn’t anything we know right now.
Despite the fact that Lenovo puts all their effort on windows, the confidence for Vista isn’t on top - not according to their costumer support that also was called to find out if they knew how one could go about:
- Hi, I’m interested in buying a Thinkpad but I don’t need windows. I will install Linux on it, so I would want to know if I have the option to get a refund for Windows Vista. Is it possible?
- I can’t answer that. I’m with the technical support so I guess that, that’s a question you have to take with the vendor. Dustin, Techdata for example (Swedish vendors). You can search for vendors on the net, then simply take the question with them.
- But how should I go about to get the machine without windows - I want to run Linux?
- I guess you have to reinstall the PC and simply take out Windows and install Linux, said the support dude on the other end of the line.
But.. he continues, if you choose to put in your own operating system, I recommend that you burn the restore CDs, so you can restore the machine if you would get into any trouble. When or if Windows Vista becomes stable some time in the future, you would have the possibility to restore it and upgrade to the latest service-packs….
Lenovo: Fails
Source: linuxworld.idg.se
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